Our office is located at 6767 Spring Road, Moorpark, CA 93021

To view our service areas, please visit https://publicworks.venturacounty.gov/wsd/servicearea/.

Rates are per-unit prices that calculate cost by multiplying a per-unit rate by the number of units used. Fees are fixed amounts charged for specific services, such as late payment fees or shut-off notice fees.

To view our current water rate, please visit https://publicworks.venturacounty.gov/wsd/ratesandcharges/. 

To view our current sewer and reclaimed water rate, please visit https://publicworks.venturacounty.gov/wsd/ratesandcharges/.

California Proposition 26 granted municipalities the authority to impose rates and fees for services and activities provided. A rate or fee may not exceed the estimated reasonable cost of providing the service or performing the activity. All rates and fees are approved by the Board of Ventura County Waterworks Districts and posted on https://publicworks.venturacounty.gov/wsd/ratesandcharges/.

Miscellaneous rates and fees are comprised of direct labor, overhead, task time, mileage, equipment, materials, contract services, utilities, and cost allocation of indirect expenses, including legislative and central services costs. These fees are calculated to achieve 100% cost recovery and are adjusted annually to reflect changes in labor expenses. Furthermore, they are reviewed every five years to ensure they keep pace with the overall cost of providing the service, as well as any changes in operational methods or service levels.

The following example provides a simplified overview of a miscellaneous fee calculation:  

1. Shut-Off Notice Rates:  

• Operations Staff Labor: (87.17 dollars per hour) x (task time of 15 minutes x 1/60 hour per minutes) = $21.79.
• Administration Staff Labor: (63.77 dollars per hour) x (task time of 10 minutes x 1/60 hour per minutes) = $10.63.   
• Total Staff Labor: $21.79 + $10.63 = $32.42

2. Cost of Materials:

• Printing a Door Hanger: $2.00

3. Travel Time

• One Round Trip: (15 miles) x (0.575 dollars per miles) = $8.63     

4. Total Fee: $32.42 + $2.00 + $8.63 = $43.05 ~ $43.00 

“HCF” stands for Hundred Cubit Feet. Each HCF approximately equals to 748 gallons of water (1 HCF = 748 gallons). For example,

1. To convert 10 gallons to HCF:

• 10 gallons x (1/748 HCF per gallons) = 0.0134 HCF

2. To convert 10 HCF to gallons:

• 10 HCF x (748 gallons per HCF) = 7,480 gallons

Rates are comprised of three components: (1) a monthly service fee, which is a fixed fee based on the size of meter serving a property and is intended to recover costs related to meter reading and maintenance, customer service and billing, and a portion of capacity-related costs; (2) a commodity rate that recovers all remaining costs associated with water supply and production, base delivery, and extra capacity; and (3) a monthly private fire line charge that is only charged to customers who require a private fire service meter.

Sewer fixed rates are comprised of a monthly service charge. The charge is based on changes to the cost of providing sewer service. The rates are based on the cost of the wastewater treatment processes, costs of operations and maintenance of sanitary sewer infrastructure, repairs, replacements, and upgrades, as well as compliance with state and federal regulatory requirements. Rates are proposed and approved by the Ventura County Board of Supervisors. The rate is multiplied by the equivalent residential unit (ERU) assigned to service classification. For example, a service classification of residential is assigned an ERU or 1 x $28.00 (fiscal year 2021-2022 approved rate) for a Moorpark customer. To view other ERU by classification see Part 7 of District Rules and Regulations posted at https://s47609.pcdn.co/wp-content/uploads/2022/01/20210914_RulesRegs_BoardApproved_WebSite_JF_Version2.pdf

Yes. Revenue collected from water/sewer water rates can only be used for water/sewer-related services and infrastructure improvements.

Planned improvements include replacing aging sewer pipelines, upgrading treatment facilities, improving recycled water infrastructure, replacing critical equipment, and strengthening the system to better withstand storms, power outages, and other emergencies. To view projects, please visit https://publicworks.venturacounty.gov/wsd/engineeringanddevelopment/.

As a customer you have several options to pay your bill:

1. Online: Pay online at https://www.invoicecloud.com/portal/(S(xxp2uwefodiczn2dx5lid2jv))/2/Site2.aspx?G=63206c60-eb6a-40f0-868a-86d823090047.
2. By phone: Call 855.844.0357 (A convenience fee may apply).
3. By mail: Mail your payment to Water and Sanitation Payment Processing Center,163 D’Arcy Parkway, Lathrop, CA 95330.
4. In person: You can pay your bill in person at our office located at 6767 Spring Road, Moorpark, CA 93020. We also have an on-site drop box for after hour payments.

For more information about how to pay your bill, please visit https://publicworks.venturacounty.gov/wsd/customerservice/.

To enroll in auto pay, please visit https://www.invoicecloud.com/portal/(S(vdps3sb0qaeiozrj0jkb3jr2))/2/Site2.aspx?G=63206c60-eb6a-40f0-868a-86d823090047.

To begin or stop service in one of our service areas, please visit https://publicworks.venturacounty.gov/wsd/customerservice/accounts/.

Our policy governing discontinuation of residential water service for nonpayment can be viewed at https://s47609.pcdn.co/wp-content/uploads/2020/01/SB998_English.pdf. 

You can also view the policy in different languages under State of California SB998 at https://publicworks.venturacounty.gov/wsd/legislation/. 

Ventura County Public Works Agency, Water and Sanitation Department (VCPWA-WSD) does not provide service to the entire County.  VCPWA-WSD provides water service for the Ventura County Waterworks District (VCWWD) Nos. 1 (Moorpark), 17 (Bell Canyon), 19 (Somis), and 38 (Lake Sherwood). VCPWA-WSD also provides sewer service for the VCWWD Nos. 1 (Moorpark) and 16 (Piru), County Service Area Nos. 29 (North Coast), 30 (Nyeland Acres), and 34 (El-Rio), and the Camarillo Utility Enterprise (CUE).

Please visit https://publicworks.venturacounty.gov/wsd/engineeringanddevelopment/ and complete the relevant application.

Please visit https://publicworks.venturacounty.gov/wsd/engineeringanddevelopment/ and complete the relevant application.

Please email your request with a detailed description of the location to WSDevelop@venturacounty.gov for processing. 

No, we only accept cash or check. Please make checks payable to Ventura County Public Works Agency, Water and Sanitation Department.  

For the most up to date rates, charges, and fees, please visit https://publicworks.venturacounty.gov/wsd/ratesandcharges/. 

To track your water usage, you can utilize our AMI Customer Portal.  This portal is available to all customers free of charge, and it is a great way to monitor your water use.  For more information about how to sign up for our customer portal please visit https://publicworks.venturacounty.gov/wsd/customerportal/. 

Advance Metering Infrastructure (AMI) allows water meters to be read remotely.  With the capability of offering near real-time data, AMI allows us to view up-to-date water usage at any time during the billing cycle.  

AMI utilizes the FlexNet® communication network which operates on a dedicated radio spectrum and is protected by law from interference. The FlexNet® communication network is based on licensed spectrum providing its own built-in, multi-layered security shield—in which all layers are active all the time to protect data at rest and in transmission.

You can visit our AMI Customer Portal webpage for more information here: https://publicworks.venturacounty.gov/wsd/customerportal/ 

You can also visit the AMI FAQ webpage here: https://publicworks.venturacounty.gov/2019/09/09/ami-faqs/ 

The meters use electronic registers that are guaranteed by the manufacturer to be accurate. The meter technology has been tested by manufacturers and implemented in many large water utilities through the country. All meters are tested by the manufacturer prior to leaving the factory.​

If you suspect there is a possible leak, you can login to the Customer Portal and view your hourly water usage history. Spikes in water usage, especially in the middle of the night, that indicate unusual water usage and/or continuous hourly water usage could indicate a possible leak. 

If you are experiencing problems with your water service, please contact our office to initiate a service request at 805.378.3000 or send email to wscs@venturacounty.gov. 

A public records request is a request to inspect and/or obtain copies of existing records maintained by the Ventura County Public Works Agency Water and Sanitation Department (the “Department”), pursuant to the California Public Records Act (Government Code Section 7920.000 et seq.). Public records are generally available for disclosure unless exempt from disclosure under applicable law or, where applicable, the public interest in withholding the records clearly outweighs the public interest in disclosure. Requests must reasonably describe identifiable records. The Department is not required to create new records, compile information, or generate lists that do not already exist in its records.

Please visit https://ventura.nextrequest.com/ and complete the relevant application.

After receiving a request for water and sewer records, the Department will notify the requester within 10 calendar days if it has disclosable records in its possession or whether it will need an additional 14 days to make such determination. Requests are reviewed between 8:00 a.m. and 5:00 p.m. on Monday through Friday, excluding holidays. The Department’s response will depend on the scope of the request and the Department’s need to search and review records.

If you request physical hard copies of records, you will be charged the actual cost of making a hard copy which will usually be at the rate of $0.20 per page, or a statutory fee if applicable.  For records requiring computer programming/services in order to extract data from a computer database, you will be charged for the District’s staff time necessary to produce the records.  Physical hard copies of records will not be copied and produced until payment has been received by the Department.  If you request records in electronic form and the requested records are stored by the Department in electronic form, the Department will provide the records to you at no charge in the electronic format (such as PDF) in which the records are being stored by the Department.

The Districts are required by Article X, Section 2 of the California Constitution to prohibit the waste of water. Water Code Section 350, et seq. requires the distributor of public water supply to declare a water shortage emergency exists if demands of water consumers cannot be satisfied without depleting the water supply needed for human consumption, sanitation, and fire protection. Upon making such a declaration, the water supplier is authorized to adopt regulations that will conserve water for the greatest public benefit. Water Code Section 375, et seq. authorizes retail and wholesale water providers to adopt water and enforce conservation programs which may include water-use limitations and civil and criminal penalties for violating such programs.

If you suspect someone is wasting water you can submit a report for suspected water waste online using https://iframe.publicstuff.com/#?client_id=1000149&request_type_id=1011915.

For information regarding all the different rebates available, please visit https://socalwatersmart.com/en/residential/.

For information regarding water conservation efforts in our area and water conservation tips and ideas, please visit https://publicworks.venturacounty.gov/wsd/waterconservation/.